Business Process Re-Engineering

Service Category

Process Improvement & Solution Design

Client

United Nations Development Programme

Engagement

The work

RUKI enhanced UNDP's workers' compensation claims process through ServiceNow platform automation and workflow optimization — automating, streamlining, and simplifying the end-to-end claims workflow.

Scope

What we delivered

01Conducted current-state assessments through stakeholder interviews and process reviews to identify strengths, gaps, and inefficiencies
02Gathered and documented functional requirements
03Created design documentation detailing system requirements, workflows, and supporting templates
04Led solutioning sessions with process owners, IT, and solution architects to define the future-state process
05Developed an implementation plan for ServiceNow deployment

← Previous Project

Downtown Revitalization Initiative

Next Project →

Unclaimed Property Management